Privacy and Security Statement

Privacy & Security Statement

1 - We may collect personal information that you provide us when you purchase, return, exchange or request certain information about our products and services, request warranty or product repair services, contact our customer service or provide us with comments or suggestions.

2 - When you call us about a product, delivery, installation, a billing question or for customer service, you may be asked for information that identifies you, along with additional information we need to help us promptly answer your question, such as your name, address and phone number where we might contact you. We may retain this information to assist you in the future.

3 - Registration is an optional service provided by our Internet site. You do not have to register to browse but it is required for shopping online. When you register, you are asked for personal information such as your name, address, phone number, email address,and a password that you select. Your registration information may be used to help make your online shopping faster and easier, by pre-filling certain parts of your shopping information. When you register, you will have the opportunity to sign up to receive future Newsletter and information on products from us.

4 - Ecobuildingstore.ca will not use or disclose any information you provide about someone else for any purpose other than to ship the order and confirm delivery, to identify or resolve technical problems, for customer service issues or as required by law and to comply with a court order or other legal process.

5- We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our Internet site.

6 - This web site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

7 - Ecobuildingstore.ca will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.

8 - Shipping information will be shared, on a confidential basis, with our delivery Service Providers (UPS, Post Canada, FedEx or other delivery companies we,or you, select). Our delivery Service Providers are prohibited from using your personal information for any purpose other than to render the service.

9 - As a registered user with this Internet Site, you can access your profile information at any time by clicking on the "Sign In" button at the top of welcome page.

10 - In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet Protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve this Site.

11 - Our Site uses a technology called "cookies". A cookie is a data element that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on this Site where you are prompted to log in or that are customizable require that you accept cookies. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.

12 - Our Site may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.

13 - We will maintain the confidentiality of all personal information collected in our Site and from our Service Providers and will only transfer such information to employees of Ecobuildingstore.ca.

14 - When placing orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to provide security and  prevent someone other than operators of our Sites from capturing and viewing your personal information.

15 - Ecobuildingstore.ca. also takes the following measures to protect your personal information online:

16 - To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Ecobuildingstore.ca will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).

17 - Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Safari, Firefox and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from Vendors websites.

18 -  We want to assure you we are dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by calling us at 1-514-524-8583 or writing us at the address below (please include your email address and phone number with your correspondence along with the information needed to support your request):

 

Ecobuildingstore.ca

A company of Pure Organic Store Inc.

Data Privacy Officer

976 Duluth East

Montreal, Quebec, H2L 1C1

 

Last updated: November 1, 2010 | Pure Organic Store Inc.